Master Terms of Service

1. SCOPE

These Terms govern your use of ERMITS products and services, including offers under the TechnoSoluce™, CyberSoluce™, CyberCertitude™, VendorSoluce™, CyberCorrect™, CyberCaution™, and SocialCaution brands. Additional addenda, product terms, order forms, statements of work, policies, or other contractual documents may apply to certain offers.

2. DEFINITIONS

“Privacy-First Architecture” means a design philosophy where data processing is performed locally whenever technically possible, with options such as local storage, self-hosting, client-side encryption, and, depending on the offer, encrypted cloud sync.

“User Data” means any information, content, files, configurations, evidence, documents, settings, assessment responses, or other items you provide, upload, transmit, create, or manage through the Services.

“Services” means the software, applications, websites, APIs, content, support, modules, environments, and professional services offered by ERMITS.

3. ELIGIBILITY AND ACCOUNT REQUIREMENTS

You represent that you have the legal capacity to accept these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization. You are responsible for accurate account information, safeguarding credentials, securing devices, and all activity under your account or environment.

4. PRIVACY-FIRST ARCHITECTURE AND DATA HANDLING

ERMITS designs products to prioritize local processing, data minimization, and sovereignty-enhancing options. Depending on the product and configuration:

• data may be processed locally in your browser or infrastructure;
• you may choose local, self-hosted, managed cloud, or hybrid deployment modes;
• some features may offer client-side encryption or a zero-knowledge model, which can make ERMITS technically unable to access encrypted content;
• you remain responsible for selecting a deployment mode compatible with your regulatory, contractual, and operational requirements.

You acknowledge ERMITS is not responsible for consequences arising from misconfiguration, lost encryption keys, cleared local storage, or poorly secured self-managed environments.

5. LICENSE GRANT AND RESTRICTIONS

Subject to these Terms and any applicable contractual documents, ERMITS grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for legitimate internal purposes or as expressly agreed.

You may not, unless expressly authorized in writing:

• copy, resell, rent, sublicense, or redistribute the Services;
• remove proprietary notices or technical restrictions;
• reverse engineer, disassemble, decompile, or attempt to extract source code or internal logic, except where mandatory law prohibits this restriction;
• use the Services to build a competing product or to conduct unauthorized benchmarking.

6. USER DATA, OWNERSHIP, AND RESPONSIBILITIES

You retain ownership of your User Data. Unless expressly agreed otherwise, ERMITS does not acquire ownership rights in your User Data. You grant ERMITS only the limited rights necessary to host, transmit, secure, process, and display your User Data to provide the Services you choose.

You represent that you have all rights, permissions, and legal bases necessary to upload, process, and share User Data through the Services. You are solely responsible for the quality, legality, classification, retention, access controls, and consequences related to your User Data.

7. INTELLECTUAL PROPERTY

ERMITS and its licensors retain all intellectual property rights in the Services, including software, interfaces, methodologies, content, models, documentation, trademarks, logos, datasets, structures, graphical elements, and improvements. These Terms grant you no rights except those expressly stated.

8. THIRD-PARTY SERVICES AND INTEGRATIONS

The Services may interact with third-party services (e.g., authentication, payments, analytics, hosting, messaging, storage, or APIs). Use of third-party services may be subject to their own terms and policies. ERMITS is not responsible for third-party products, services, content, or practices, except as required by applicable law.

9. BETA FEATURES

Certain products, features, or modules may be offered as alpha, beta, preview, pilot, or early access. These may be incomplete or unstable, may change without notice, and are provided “as is”. Do not use them for critical processing without prior validation.

10. FEDERAL CONTRACTOR / COMPLIANCE-RELATED USE

If you are subject to requirements related to Federal Contract Information (FCI), Controlled Unclassified Information (CUI), government security, CMMC, NIST SP 800-171, or similar frameworks, you are responsible for selecting an offer, environment, contract, and configuration compatible with those requirements. Unless specifically agreed in writing, use of ERMITS Services does not by itself guarantee full compliance.

11. ACCEPTABLE USE

Your use of the Services is subject to ERMITS’ Acceptable Use Policy, which forms part of these Terms. Violations may result in immediate suspension or termination.

12. PAYMENT TERMS

Fees, currencies, billing cycles, taxes, renewals, and commercial terms are set out in your order form, quote, contract, payment link, or relevant pricing page. Unless otherwise specified, fees are due in advance, non-refundable, and exclusive of taxes. You are responsible for applicable taxes, withholdings, or levies unless law requires ERMITS to collect or remit them.

13. TERM AND TERMINATION

These Terms apply as long as you use the Services. ERMITS may suspend or terminate access for violations, non-payment, security risk, abuse, legal constraints, or discontinuation of an offering. You may stop using the Services at any time, subject to any contractual commitments, notice periods, or minimum terms.

Upon termination, access rights cease; provisions that by nature should survive (including intellectual property, confidentiality, payments, liability limitations, indemnities, and dispute resolution) will remain in effect.

14. WARRANTIES AND DISCLAIMERS

Unless otherwise agreed in writing, the Services are provided “as is” and “as available”. To the maximum extent permitted by law, ERMITS disclaims all warranties not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, perfect accuracy of results, or complete compliance with a specific framework.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, ERMITS will not be liable for indirect, consequential, special, exemplary, or punitive damages, or for lost revenue, profits, data, opportunities, contracts, goodwill, or anticipated savings. Subject to mandatory law, ERMITS’ aggregate liability under these Terms will not exceed the amounts actually paid by you to ERMITS for the relevant Services during the contractually relevant period preceding the event giving rise to the claim.

16. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless ERMITS and its officers, employees, contractors, and affiliates from claims, losses, damages, costs, or expenses arising from: (i) your use of the Services in violation of these Terms; (ii) your User Data; (iii) your violation of law or third-party rights; or (iv) your misconfiguration, integration, or deployment of the Services.

17. FORCE MAJEURE

ERMITS will not be liable for delay or failure to perform due to events reasonably beyond its control, including natural disasters, major network outages, third-party infrastructure failures, government actions, conflict, large-scale cyberattacks, power interruptions, or critical shortages.

18. SERVICE COMMITMENTS

Unless specifically agreed in writing, ERMITS does not provide a guaranteed service level. If an SLA, availability target, response time, or support commitment is contractually agreed, it governs the relevant offering.

19. CHANGES TO SERVICES AND TERMS

ERMITS may evolve, improve, suspend, or discontinue all or part of the Services. We may also update these Terms to reflect legal, technical, economic, or operational changes. The most recent published version applies from its effective date, subject to mandatory rights and any specific contractual commitments.

20. GOVERNING LAW AND DISPUTE RESOLUTION

Unless a specific contract states otherwise, these Terms are governed by the law designated in the applicable contractual documentation or, failing that, by the substantive law of the jurisdiction selected by ERMITS for the relevant offering, excluding conflict-of-law rules. Disputes are handled by competent courts or, where agreed, by an alternative amicable process, mediation, or arbitration.

21. GENERAL PROVISIONS

• If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
• Failure by ERMITS to enforce a right is not a waiver of that right.
• You may not assign these Terms without ERMITS’ prior written consent.
• These Terms, together with incorporated documents, constitute the entire agreement for the relevant subject matter.

22. CONTACT

For questions about these Terms, your subscription, billing, or usage obligations, please use the contact details published by ERMITS on the relevant site.